OCTAVIQ — Admin

Branch overview

Vancouver Conservatory of Music · Coquitlam · Tuesday June 16, 2026

Instructors

8

All active today

Students

118

+6 this month

Lessons today

46

3 online

Cancelled this week

7

3 within 24h

Reschedules this week

11

5 pending review

Instructor load this weekMon Jun 15 – Sat Jun 20

Instructor	Instrument	Students	Lessons (wk)	Cancelled	Rescheduled	Status
DC Daniel Cho RCM examiner	Piano	24	31	1	2	Fully booked
EP Elena Petrova	Violin	17	22	2	1	Active
MR Marcus Reyes	Guitar	19	25	0	2	Active
YT Yuki Tanaka	Cello	12	15	1	0	Has openings
AN Aria Nguyen	Voice	15	20	1	3	Active
TB Tom Becker	Flute	9	11	0	1	Has openings
PS Priya Sharma	Piano · Theory	14	18	2	2	Active
LW Liam Walsh	Drums · World	8	10	0	0	Has openings

Needs attention

5 reschedule requests

Across 3 instructors · awaiting your review

Daniel Cho fully booked

24 students · 31 lessons this week · no open slots

4 unassigned students

New enrolments need an instructor

Studio 1 maintenance

Piano tuning · Fri Jun 19 · 3 lessons affected

Summer Recital

Sat Jun 28 · Recital Hall (Studio 6)

Planning

Branch schedule

All instructors · 6 studios + Online · Pacific Time

Piano Strings Guitar Voice Online only Tuesday June 16

DC D. Cho

EP E. Petrova

MR M. Reyes

AN A. Nguyen

3:00

Maya ChenStudio 2 · Confirmed

OpenStudio 3

Ben OrtizStudio 5 · Confirmed

Off—

3:45

Sophie TranStudio 2 · Confirmed

Ava LinStudio 3 · Confirmed

OpenStudio 4

4:30

Ravi GuptaStudio 2 · Pending

Leo MarshStudio 3 · Confirmed

Cara HillStudio 5 · Confirmed

Mia FordStudio 4 · Confirmed

5:15

Liam KovačStudio 2 · Confirmed

OpenStudio 3

Theo VanceStudio 5 · Confirmed

Ivy SunOnline · Confirmed

6:00

Jay ThompsonStudio 1 · Confirmed

Nina RoyStudio 3 · Confirmed

Owen ReidStudio 5 · Pending

OpenStudio 4

6:45

Online lessonOnline · Confirmed

Off—

Sam DiazStudio 5 · Confirmed

Eli MarshStudio 4 · Confirmed

Confirmed Pending Open Off Maintenance Buffer

Studios & rooms

6 studios + Online · 2992 Glen Dr, Unit 602

Total studios

6

+ Online

In maintenance

1

Studio 1 · Fri

Lessons today

46

3 online

Affected lessons

3

Fri Jun 19

Studio 1 — Grand Piano · scheduled maintenance Fri Jun 19

Annual piano tuning, 9:00 AM–2:00 PM. 3 lessons affected. Studio-issue reschedules are FREE · does not use term allowance

Studio catalog

Studio	Type	Lessons today	Next free	Status
Studio 1	Grand Piano	9	5:30 PM	Maint Fri
Studio 2	Upright Piano	11	In use · 4:45 PM	In use
Studio 3	Strings (violin/cello)	8	4:00 PM	Available
Studio 4	Voice	6	3:30 PM	Available
Studio 5	Guitar & World	7	In use · 5:00 PM	In use
Studio 6	Theory · Recital Hall	4	3:00 PM	Available
Online	Virtual	3	Anytime	Always on

Instructors

8 instructors · Coquitlam branch

Instructor	Instrument(s)	Students	Lessons (wk)	Status	Role
DC Daniel Cho daniel.cho@vancomusic.ca	Piano · RCM	24	31	Fully booked	Instructor
EP Elena Petrova elena.petrova@vancomusic.ca	Violin	17	22	Active	Instructor
MR Marcus Reyes marcus.reyes@vancomusic.ca	Guitar	19	25	Active	Instructor
YT Yuki Tanaka yuki.tanaka@vancomusic.ca	Cello	12	15	Has openings	Instructor
AN Aria Nguyen aria.nguyen@vancomusic.ca	Voice	15	20	Active	Instructor
TB Tom Becker tom.becker@vancomusic.ca	Flute	9	11	Has openings	Instructor
PS Priya Sharma priya.sharma@vancomusic.ca	Piano · Theory	14	18	Active	Instructor
LW Liam Walsh liam.walsh@vancomusic.ca	Drums · World	8	10	Has openings	Instructor

Waitlist queue

Branch-wide · students waiting for an opening

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Students

118 active students · Coquitlam branch

Find a student…

Linked guardians receive the weekly family digest (lessons, practice streaks, exam & payment reminders). Invite a guardian to keep parents informed about their child's lessons and progress.

Student	Course	Guardian	Next lesson	Free resched	Tuition
MC Maya Chen RCM Level 5 · 96% attend	Piano · RCM	Linked · Wei Chen	Tue 3:00 · St 2	2 of 2 free	Paid
LK Liam Kovač Beginner · 100% attend	Piano	Linked · Ana Kovač	Tue 5:15 · St 2	2 of 2 free	Paid
ST Sophie Tran RCM Level 3 · 88% attend	Piano · RCM	Invite sent	Tue 3:45 · St 2	1 of 2 free	Paid
JT Jay Thompson Diploma / Advanced · 91% attend	Piano · Diploma	Adult · n/a	Tue 6:00 · St 1	0 of 2 · at limit	Paid
RG Ravi Gupta Beginner · 74% attend	Piano		Tue 4:30 · St 2	1 of 2 free	Owes tuition
NP Noah Park New enrolment · Voice	Voice		Not scheduled	2 of 2 free

Approvals

Branch-wide reschedule queue · 5 pending

MC

Maya Chen Piano · RCMFree · 1 of 2 used after

Daniel Cho · move Tue Jun 16 3:00 (Studio 2) → Thu Jun 18 4:30 (Studio 2) · "Orchestra rehearsal clash"

ST

Sophie Tran Piano · RCMFree · last free slot

Daniel Cho · move Wed Jun 17 4:00 (Studio 2) → Fri Jun 20 4:00 (Studio 2) · "Family travel"

LM

Leo Marsh ViolinFree · 1 of 2 used after

Elena Petrova · move Thu Jun 18 5:00 (Studio 3) → Sat Jun 20 11:00 (Studio 3) · "Sick day"

OR

Owen Reid GuitarPaid · $25 fee · over allowance

Marcus Reyes · move Tue Jun 16 6:00 (Studio 5) → Thu Jun 18 6:00 (Studio 5) · 3rd reschedule this term · fee applies on approval

RG

Ravi Gupta Piano Studio issue · FREE

Daniel Cho · Studio 1 tuning Fri Jun 19 → move to Studio 2 same time · maintenance reschedule does not use allowance

RCM exams

The Royal Conservatory · Coquitlam branch

In exam prep

9

Across 4 instruments

Registrations due (30d)

4

2 within 6 weeks

Avg readiness

78%

+5% vs last session

Register in next 30 days

Exam candidates9 candidates · Examiner: Daniel Cho

Student	Instrument	Level	Target session	Exam date	Registration deadline	Readiness	Status
MC Maya Chen Daniel Cho	Piano	Level 5	Summer 2026	Aug 12, 2026	Jun 28 · 12d left	92%	Ready
ST Sophie Tran Daniel Cho	Piano	Level 3	Summer 2026	Aug 14, 2026	Jun 28 · 12d left	71%	On track
JT Jay Thompson Daniel Cho	Piano	Diploma (ARCT)	Fall 2026	Nov 9, 2026	Jul 10 · 24d left	84%	Ready
LM Leo Marsh Elena Petrova	Violin	Level 6	Fall 2026	Nov 11, 2026	Jul 10 · 24d left	68%	On track
NR Nina Roy Elena Petrova	Violin	Level 4	Fall 2026	Nov 13, 2026	Sep 12	59%	Building
CH Cara Hill Marcus Reyes	Guitar	Level 5	Fall 2026	Nov 15, 2026	Sep 12	73%	On track
IS Ivy Sun Aria Nguyen	Voice	Level 7	Winter 2027	Feb 10, 2027	Dec 5	81%	Ready
EM Eli Marsh Aria Nguyen	Voice	Level 2	Winter 2027	Feb 12, 2027	Dec 5	62%	Building
TV Theo Vance Marcus Reyes	Guitar	Level 8	Winter 2027	Feb 14, 2027	Dec 5	88%	Ready

Finance

June 2026 billing cycle · Coquitlam branch

Billed

$48,250

+$2,100 mo

Collected

$43,910

91% rate

Outstanding

$4,340

7 families

Payout queued

$26,610

8 instructors

Payments at risk

$1,005

4 cards · 2 retrying

Autopay adoption

82%

96 of 118 families

Outstanding credits

$340

5 active credits

Credits redeemed (mo)

$255

3 this month

Student / family invoices

Student	Period	Amount	Status
Maya Chen	Jun 2026	$320	Paid
Liam Kovač	Jun 2026	$240	Paid
Sophie Tran	Jun 2026	$300	Paid
Jay Thompson	Jun 2026	$420	Invoiced
Ravi Gupta	Jun 2026	$240	Overdue
Owen Reid	Jun 2026 · +$25 fee	$265	Invoiced

Instructor payouts

Instructor	Gross	Studio 15%	Payout
Daniel Cho	$6,720	$1,008	$5,712
Elena Petrova	$4,760	$714	$4,046
Marcus Reyes	$5,320	$798	$4,522
Yuki Tanaka	$3,360	$504	$2,856
Aria Nguyen	$4,200	$630	$3,570
Priya Sharma	$3,920	$588	$3,332
Tom Becker	$1,540	$231	$1,309
Liam Walsh	$1,485	$222	$1,263

Autopay & payment recovery4 to recover · $1,005

Student / family	Period	Amount	Status	Next retry
RG Ravi Gupta	Jun 2026	$240	Failed	Wed Jun 17 · 9:00 AM
OR Owen Reid	Jun 2026 · +$25 fee	$265	Retrying	Tomorrow · 9:00 AM
CH Cara Hill	Jun 2026	$300	Card expiring	Card ends 06/26
MF Mia Ford	Jun 2026	$200	Retrying	Fri Jun 19 · 9:00 AM
MC Maya Chen	Jun 2026	$320	Paid · autopay	—	On autopay

Makeup credits ledger$340 outstanding

Student	Reason	Source lesson	Value	Expiry	Status
MC Maya Chen	Studio 1 maintenance	Fri Jun 19 · 3:00 · St 1	$80	Sep 19, 2026	Active
ST Sophie Tran	Instructor illness	Mon Jun 8 · 3:45 · St 2	$75	Sep 8, 2026	Active
RG Ravi Gupta	Studio 1 maintenance	Fri Jun 19 · 4:30 · St 1	$60	Sep 19, 2026	Active
LK Liam Kovač	Snow-day closure	Wed Feb 11 · 5:15 · St 2	$60	May 11, 2026	Forfeited
NP Noah Park	Goodwill credit	Tue May 20 · 4:00 · St 4	$65	Aug 20, 2026	Redeemed
JT Jay Thompson	Studio double-booking	Tue Jun 2 · 6:00 · St 1	$65	Sep 2, 2026	Active

Notifications

Branch notification matrix & workflows

Reminders

Send lesson reminders to all students with upcoming lessons.

Channel matrix

Event	Push	Email	SMS
Reschedule request submitted
Reschedule approved / declined
Studio maintenance scheduled
Lesson reminder (24h)
Tuition overdue
Recital / festival announcement

Reminder sequences2 sequences active

Lesson reminder

Fires before every 1-to-1 lesson · per student

24h 2h Push Email SMS

RCM registration deadline

Fires ahead of the exam registration cut-off · per candidate

7d 1d Push Email SMS

Reschedule confirmation

Reminds the family to confirm a still-pending reschedule

12h + add step Push Email SMS

Delivery log (last 24h)

Recipient	Sequence	Step	Channel	Sent	Status
Maya Chen (guardian)	Lesson reminder	24h	Push · SMS	Mon 3:00 PM	Delivered
Sophie Tran	RCM registration deadline	7d	Email	Mon 9:10 AM	Delivered
Owen Reid (guardian)	Reschedule confirmation	12h	Push	Mon 6:02 AM	Pending confirm
Jay Thompson	Lesson reminder	2h	SMS	Tue 4:00 PM	SMS failed
Maya Chen (guardian)	RCM registration deadline	1d	Push · Email	Tue 8:00 AM	Delivered

Workflows

Auto-notify on studio maintenance

Affected families receive a free reschedule link that does not use their term allowance

Overdue tuition reminder

Email at 7 and 14 days past due

Recital RSVP digest

Weekly summary to Sophia Lin

Reports

Branch analytics · Coquitlam

Attendance87% avg

Branch-wide attendance across 118 students, last 30 days. Lowest: Ravi Gupta 74%.

Cancellations & reschedules7 cancelled · 11 resched

Last 30 days: 24 cancellations (9 within 24h), 38 reschedules (5 pending), 4 no-shows. Most reschedules: Daniel Cho.

Revenue91% collected

Billed vs collected, payouts and studio cut. Full figures live in Finance.

RCM exam outcomesSpring 2026

22 candidates · 19 First Class Honours · 3 Honours. Examiner: Daniel Cho.

Roles & access

Manage who can see and do what in your studio

Admin

Full branch control. Can reassign students, manage studios and maintenance, review and approve reschedules, run payouts, and configure branch policy.

1 member

Instructor

Manages their own roster, schedule, lesson materials and practice tasks. Can submit reschedule requests for admin review. Cannot reassign students or access billing.

8 members

Student

Access to their own lessons, practice timer, materials and reschedule requests within their term allowance. Can view studio and instructor information.

118 members

People

Name	Email	Role	Status
SL Sophia Lin	sophia.lin@vancomusic.ca	Admin	Active
DC Daniel Cho	daniel.cho@vancomusic.ca	Instructor	Active
EP Elena Petrova	elena.petrova@vancomusic.ca	Instructor	Active
AN Aria Nguyen	aria.nguyen@vancomusic.ca	Instructor	Active
MC Maya Chen	maya.chen@student.vancomusic.ca	Student	Active

Settings

Single branch — Coquitlam

Branch profile

Branch name

Address

Phone

Email

Tagline: "Musical excellence for every student."

Reschedule policy

Free reschedules / term

Fee after allowance

Reschedules are pending until an instructor or admin accepts.

Studio-issue reschedules — FREE, does not use term allowance

Calendar

Sync your lessons to Google or Apple Calendar

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Studios catalog (6 + Online)

Studio 1 · Grand Piano Studio 2 · Upright Piano Studio 3 · Strings Studio 4 · Voice Studio 5 · Guitar/World Studio 6 · Theory · Recital Hall Online · Virtual

Lesson & instrument categories

Piano Violin Cello Flute Guitar Voice World / Drums Theory

Lesson lengths: 30 / 45 / 60 min · Programs: Private, RCM Exam Prep, Composition, Songwriting, Music for Children, Music Technology.

Payment tiers

Tier	Length	Monthly
Standard	30 min	$240
Extended	45 min	$300
Advanced / Diploma	60 min	$420
Studio cut	—	15%

Recital settings

Next recital

Venue

Recital reminders

Auto-invite enrolled students · 1-to-1 private lessons